Articles

Check out some of the past Articles and Press Releases from Haviland Storage Services:

 

1/14/2019
Best Practices for Self-Storage Employee Evaluations
The key to ensuring your self-storage employees are performing to their full potential is regular staff evaluations. Here’s how to conduct better performance reviews.
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11/05/2018
The Role of Self-Storage Manager: 5 Abilities That Separate Excellence From Mediocrity
With so many hats to wear and responsibilities to juggle, it can be difficult for self-storage managers to know if they’re reaching their true potential. Here are five abilities that separate excellence from mediocrity.
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10/22/2018
Handling Difficult Service Situations: The Art of Appeasing Your Self-Storage Customers
When a self-storage tenant is upset, it’s important to know how to diffuse the situation. Follow these guidelines to ensure customers leave satisfied with your service and their overall experience.
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8/3/2018
Managing Self-Storage Staff: Setting Expectations, Policies and Disciplinary Procedures
A critical part of ensuring your self-storage facility operates at peak performance is to set—and clearly communicate—your staff expectations, policies and procedures. Here are some guidelines for facilitating employee success.
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12/29/2017
10 Secrets to Hiring in Self-Storage: Learn the Keys to Success
Staffing is critical in self-storage, where the person behind the counter can make or break the business. Here are 10 secrets to successful hiring to ensure you land the right person for your operation.
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12/15/2016
Dealing With Unhappy Self-Storage Customers: 7 Steps to Turning a Challenge Into an Opportunity
Self-storage managers often have to deal with unhappy tenants as part of the job, and it's never easy. Follow these seven customer-service techniques to smooth things over and build a better relationship with tenants.
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12/21/2015
Your Role as a Self-Storage Facility Manager: What It Takes to be Successful
As a self-storage manager, you’re one of the most important features and benefits of the business. Follow these guidelines to help you function at a higher level and feel better about your professional performance.
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