About Us

Haviland Storage Services was founded in 2009 by Sue Haviland. Haviland Storage Services specializes in auditing, manager training, market studies and operational reviews. Sue & Jim have a combined 39 years experience within the self-storage industry. Inside Self Storage has awarded Haviland Storage Services Best of Business Awards for Best Operational Consultant and Best Manager Training. 

Sue Haviland Headshot

Sue Haviland
Owner and Lead Consultant

Sue is the founder of Haviland Storage Services, which was formed in 2009. Previously, she was the VP Operations for Price Self-Storage, as well as Extra Space Self Storage. Sue has more than 30 years experience in Self Storage.  She has served on the California State Board of Directors, The SSA Education Committee for 9 years, taught the SSA Manager Certification Courses and currently serves on the Charity Storage Board of Directors.



 Jim Ferguson Headshot

Jim Ferguson

Jim has been in the Self-Storage Industry for more than 9 years. He has worked for Storage Asset Management, which is the largest privately held Management Company, as a Project Manager & Analyst. He also worked for SiteLink, the worlds largest self storage software company, for 7+ years in Marketing, Sales and Product Specialist. Jim started the exclusive think tanks of Best Practice Group and Marketing Best Practice Group composed of the industry’s top operators. He continually speaks at local and national self-storage trade shows.





Sue Haviland & Jim Ferguson